Support

Does this work on Windows?

Yes. The extension is built for desktop Google Chrome on Windows and Mac (same Chrome Web Store listing). Nothing is Mac-only.

Windows — 3 steps

1. Install Google Chrome for Windows (or use it if you already have it)
2. In that Chrome, open the Chrome Web Store → Add “1688 Supplier Intelligence”
3. Open a 1688.com offer → see the green / yellow / red lean. For Dashboard search / save / Compare, paste your connect code when asked

What about Microsoft Edge?

Edge (Chromium) can often install extensions from the Chrome Web Store. If the store or extension is blocked by company policy, use Google Chrome instead. Keep website login and the extension in the same browser profile.

Firefox, Safari, phones?

• Website (Demo, Library, guides): fine in most browsers, including on a phone for reading
• Extension (lean on 1688, Generate, Dashboard search): needs desktop Chrome (Windows or Mac). Not Firefox, Safari, or phone browsers
• Company PC tip: if the extension won’t install, try a personal Chrome profile or ask IT to allow the Chrome Web Store

How do I compare suppliers?

1. Open a 1688 offer page with the Chrome extension installed
2. Click Add to Compare on 2–5 similar suppliers
3. Open the Compare basket → Generate Comparison Report
4. Paste your connect code from Account when prompted

Connect code — save, Compare, Dashboard search

The green / yellow / red lean on a 1688 page works without an account. To keep that shortlist (Library / PDF / Excel), run Compare, or use website search, connect a free account:

1. Sign up (or log in)
2. Open Account → copy the connect code
3. In the extension, paste when asked (or use Paste code on the keep-lean bar after Generate)

• Use the same Chrome profile for 1688intel.com and the extension (not a different Chrome “Person”)
• Desktop Chrome on Windows or Mac — not phone Chrome
• If paste fails: reload the 1688 tab, or remove/re-add the extension, then paste again

Why does Compare ask for a connect code?

Compare links to your account. Free includes 2 lifetime trials; Starter unlocks ongoing Compare. Copy it from https://1688intel.com/account after logging in. See Connect help above.

What are the Compare limits?

• Free: 2 lifetime Compare trials (up to 3 suppliers)
• Starter: ongoing Compare up to 3 suppliers
• Pro: up to 5 suppliers per comparison
• Each comparison uses 1 report credit

Why does website search need the Chrome extension?

Dashboard keyword search runs in your Chrome browser (not on our servers) so results stay reliable and avoid 1688 anti-bot blocks.

• Install the extension on desktop Chrome (Windows or Mac) and paste your connect code from Account
• Keep that Chrome tab in the foreground — usually 15–60 seconds (slow PCs up to ~3 minutes)
• Make sure you can open 1688.com in the same Chrome profile (sign in if prompted)
• Repeat searches for the same keyword within 24h may load instantly from cache

I forgot my password

Use Forgot password on the login page. If email delivery is unavailable, contact [email protected] from your account email.

How do I cancel?

Log in → Account → Manage Billing (Creem customer portal). Access continues until the end of the current billing period.

Refunds

First payment has a 7-day money-back option. Email [email protected] within 7 days of purchase. See also our Terms.

How does the Trust Score work?

The score (about 10–100) summarizes publicly visible 1688 signals: identity / TrustPass, supplier type, marketplace activity, reviews & repeat purchase, certifications, and listing-quality clues. Reports show Strong / Moderate / Weak / Missing drivers — we don’t publish exact point weights.

Research guidance only — not a factory audit. Full methodology →

Single reports vs Compare

Single reports explain one supplier in English. Compare puts 2–5 finalists side by side with rankings, category winners, dossiers, and next-step sourcing advice.