Support

Does this work on Windows?

Yes. The extension is built for desktop Google Chrome on Windows and Mac (same Chrome Web Store listing). Nothing is Mac-only.

Windows — 3 steps

1. Install Google Chrome for Windows (or use it if you already have it)
2. In that Chrome, open the Chrome Web Store → Add “1688 Supplier Intelligence”
3. Click the toolbar icon → sign in once → search in English, or open a 1688.com offer → Generate Report

What about Microsoft Edge?

Edge (Chromium) can often install extensions from the Chrome Web Store. If the store or extension is blocked by company policy, use Google Chrome instead. Keep website login and the extension in the same browser profile.

Firefox, Safari, phones?

• Website (Demo, Library, guides): fine in most browsers, including on a phone for reading
• Extension (lean on 1688, Generate, Dashboard search): needs desktop Chrome (Windows or Mac). Not Firefox, Safari, or phone browsers
• Company PC tip: if the extension won’t install, try a personal Chrome profile or ask IT to allow the Chrome Web Store

How do I compare suppliers?

1. Open a 1688 offer page with the Chrome extension installed
2. Click Add to Compare on 2–5 similar suppliers
3. Open the Compare basket → Generate Comparison Report
4. Sign in from the extension popup if prompted

Extension sign-in — search, Keep, Compare

The green / yellow / red lean on a 1688 page works without an account. To search in English, Keep, or Compare, sign in once in the extension popup:

1. Install the extension from the Chrome Web Store
2. Click the toolbar icon → Sign in or Create account
3. Search from the popup, or open a 1688 offer → Generate Report

• Use the same Chrome profile for 1688.com and the extension
• Desktop Chrome on Windows or Mac — not phone Chrome
• If search fails: confirm you are signed in on 1688.com, then retry from the popup

Why does Compare need me signed in?

Compare links to your account. Free includes 2 lifetime trials; Starter unlocks ongoing Compare. Sign in from the extension popup (or the website). See sign-in help above.

What are the Compare limits?

• Free: 2 lifetime Compare trials (up to 3 suppliers)
• Starter: ongoing Compare up to 3 suppliers
• Pro: up to 5 suppliers per comparison
• Each comparison uses 1 report credit

Where should I search?

Prefer the extension popup. Search still runs in your Chrome on 1688 (not on our servers) so results stay reliable.

• Install the extension on desktop Chrome (Windows or Mac) and sign in in the popup
• Stay signed in on 1688.com in the same Chrome profile
• Keep the 1688 tab in the foreground while results load
• Repeat searches for the same keyword within 24h may load instantly from cache

I forgot my password

Use Forgot password on the login page. If email delivery is unavailable, contact [email protected] from your account email.

How do I cancel?

Log in → Account → Manage Billing (Creem customer portal). Access continues until the end of the current billing period.

Refunds

First payment has a 7-day money-back option. Email [email protected] within 7 days of purchase. See also our Terms.

How does the Trust Score work?

The score (about 10–100) summarizes publicly visible 1688 signals: identity / TrustPass, supplier type, marketplace activity, reviews & repeat purchase, certifications, and listing-quality clues. Reports show Strong / Moderate / Weak / Missing drivers — we don’t publish exact point weights.

Research guidance only — not a factory audit. Full methodology →

Single reports vs Compare

Single reports explain one supplier in English. Compare puts 2–5 finalists side by side with rankings, category winners, dossiers, and next-step sourcing advice.