Help

Stuck? Pick one.

This is not a course. Three sentences, then a button. Job: find an offer → read the report → copy Ask → Keep in Library.

  1. Report
  2. Ask
  3. Keep
  4. Library
1688 wants me to log in

That is expected. Search and Generate use your 1688 session. We do not log in for you.

Open 1688.com in the same Chrome profile as the extension, finish login / captcha, leave that tab open, then retry.

Phone Chrome cannot run the extension.

Open 1688.com
What do green / yellow / red mean?

Green = worth a paid sample of that exact SKU — not a wire-the-deposit light.

Yellow = gaps on the public page (MOQ, lead time, tiers). Tick Ask, then sample.

Red = skip unless you already know the factory. Scores are research, not an audit.

Open sample report
How do I ask the seller?

In the report, open 6 · Ask before sample. Missing items are pre-checked.

Copy A · WangWang (default) or B · Email · RFQ. Paste on 1688 yourself. We never send.

Prefer A or B next time? Set it on Account after you sign up.

Try Ask on the demo
Where did Keep go? Is it saved?

Keep writes that offer into Library. Leaving Compare or closing a tab does not save it.

Look for the floating Keep bar on the report (drag the grip). Library is the keep-list — Shop notes is optional factory scratchpad.

Export CSV / Excel from Library when you are ready to sample.

Open Library
When do I paste a connect code?

Paid or free does not matter: the code links the Chrome extension to your account. Paste once, same Chrome profile.

Need it for: Dashboard Search, Keep / PDF / Excel from the extension, Compare.

Not needed for: reading the Demo, or the traffic-light lean on a 1688 page.

Copy from Account

Connect code is one paste — only for Dashboard Search and Compare. The job is still report → ask → Keep.

Still stuck? Email [email protected] with your account email, Chrome version, and a screenshot.